FREQUENTLY ASKED QUESTIONS
Q：How long will it take for my order to arrive?
A: We ship all our orders every Monday - Friday via SF Express. The arrival time will depend on the shipping option you chose at checkout. You can learn more about shipping options here.
Q：Is it in stock? Is the supply sufficient?
A: All products are in stock, except for the pre-order items.
Q: How often do you update your catalogue?
A: On average we restock and add new styles every month.
Q：How do I return my order?
A：Sorry, we cannot arrange a refund or return.
If you received a damaged product, please contact us within 36 hours and we will help resolve this issue promptly.
Q: Why I need to wear sunglasses every day?
1. Sunglasses Protect Your Eyes from the Sun (Obviously)
Being obvious doesn’t make this reason any less important, though. The sun’s UV rays are no joke.
Back in 2014, the U.S. National Eye Institute did a study on the dangers of UV rays that found that this type of radiation can harm the proteins of your eyes’ lenses. After enough time, this ongoing damage may result in a number of ailments, including cataracts, macular degeneration, and even eye cancer.
Hence why wearing sunglasses is so important. Specifically, you need sunglasses with UV400 protection. Otherwise, spending time outdoors could slowly do irreversible damage.
2. Sunglasses Guard Your Eyes Against the Elements, (Too)
You have more than just the sun’s rays to worry about when you go outside, though.
Sand, dirt, and dust could get in your eyes, too. The same goes for snow if you live in a colder climate. This is especially true for those of you who like to go running outside or otherwise play outdoor sports. These activities, while great for your health, can kick up debris that may get into your eyes and cause problems.
3. Sunglasses May Keep Wrinkles from Developing
Even if you aren’t the athletic type, another great reason to wear sunglasses is that they will help prevent wrinkles caused by exposure to those aforementioned UV rays.
Of course, the sun can cause wrinkles just about anywhere, but your eyelids are especially susceptible to the sun’s rays because they’re so thin.
While limiting direct exposure and using eye cream may also help, throwing on a pair of shades when you go outdoors will help the area around your eyes stay wrinkle-free.
4. Sunglasses Can Help with Migraines and Other Headaches
Do you regularly suffer from headaches or, worse, full-blown migraines?
Did you know that one possible cause of migraines can be sunlight?
Fortunately, as you’ve probably guessed, there’s an easy solution to this potential problem: wearing sunglasses.
You’ll get the benefit of sun exposure without risking the nasty migraines that may eventually follow on days when your eyes get a little too much.
Q：How do I know the glasses/sunglasses will fit me?
A：We have sizing information listed in the description section of each eyeglasses style on our website. Also, you can come visit our stockist to try on the glasses.
Q: Do your sunglasses have UV protection?
A: Of course, all our sunglasses offer UV400 protection.
Q: What are polarized sunglasses?
A: Polarized lenses reduce glare from bright sun and flat surfaces, offering a clearer image and reducing eye fatigue over long periods outside. This can be great at the beach or when driving. The lens is coated in a special filter that blocks intense reflected light.
Polarized lenses are not the same thing as UV lenses, which protect your eyes from sun damage.
You can shop all of our polarized styles here.
Q: How to take care of your sunglasses?
1. Sunglasses should avoid contact with liquids as much as possible. Whenever they contact with hard water, such as salt water or chlorine water, immediately use a clean, soft, absorbent cloth to clean your lens. Salt water can seriously damage your polarized lenses, especially mirrored ones. In fact, the mirror coatings on the lenses are actually made of metal and this makes this kind of sunglasses more susceptible to damage. So you need to be extra careful and take good care of your polarized sunglasses, preventing them to fall into salt water, and also cleaning them regularly.
2. You should handle your sunglasses with care. This means gently putting on and off your sunglasses, and making sure you that you don't stretch or bend their temples.
3. Always keep your sunglasses in a protective case while you’re not wearing it. If you carry a tiny cross-body too small for a hard case, at least put your sunnies in a microfiber bag before tucking them away.
4. Never put them face down onto a surface. Scratches can be very annoying and they can ruin your lenses.
5. Never ever leave your sunglasses in the car during the day. Avoid exposing your sunglasses to excessive heat, as this can lead to a distortion its frame.
BLUE LIGHT GLASSES
Q: What are blue light glasses?
A：Blue light glasses are clear lens glasses that offer protection from blue light that is emitted from our electronic devices. If you spend a lot of time on your phone or you work in front of the computer - they may help your eyes feel less tired! You can shop all of our blue light glasses here.
Q： What emits blue light?
• Many indoor lightbulbs
• Computer monitor screens
• Flat screen LED televisions
• Smart phone screens
• Tablet screens
Q： Why wear blue light glasses?
A：Excessive exposure to blue light can send mixed signals to your built-in body clock, telling your brain it’s daytime even in the late PM hours. For many, the result is insomnia, difficulty staying asleep, irregular sleep patterns, tense dream states, and/or chronic exhaustion.
Wearing blue light glasses can help decrease your exposure to the blue light emitted from screens.
Q： How to take care of your blue light glasses?
1. Cover the front and back of the glasses evenly with the cleaning solution. If you use dishwashing liquid, dilute it with water on your hands, rub it out and then apply it.
2. Gently rub each part of the glasses, and rinse them with cold water.
3. Wipe dry with facial tissue (including the corners of the frame).
Q：Can I use a contact lens prescription for ordering glasses?
A：Prescriptions for contact lenses cannot be used for glasses. A contact lens prescription can only be used to purchase contact lenses.
Q：How do I measure my PD (Pupillary Distance)?
A：PD, or pupillary distance, refers to the distance in millimeters between the center of one pupil to the center of the other. Having a correct PD on your glasses prescription ensures that you are looking through the ideal spot in your lenses. If this number was not provided on your prescription by your eye care professional, you can measure it yourself in 3 easy steps:
1. Look in the mirror and line up a ruler horizontally between your eyes.
2. Make sure the ruler is lined exactly underneath the middle of the left pupil.
3. Measure the exact distance between your left pupil and your right pupil in millimeters.
4. Repeat steps 1 - 3 a couple times for accuracy and use the average for your final measurement.
Q：Do the lenses have blue light, UV400 protection?
A：Yes, we do offer prescription lenses with blue light, UV400 protection! Please note that lenses do not automatically come with blue light, UV400 protection so make sure to select the blue light lens option during the ordering process.
Q：How long is the shipping for RX?
A：7-14 business days